Jay Peak Resort
Restaurant Manager
Food & Beverage - Jay, VT - Full Time
FULL-TIME | YEAR ROUND POSITION AVAILABLE
This is where we’re supposed to give you a quick introduction about working at Jay Peak. Except there’s nothing quick about what your experiences will be or what our expectations are. In summary, we will expect you to work hard, to help fellow teammates, to service the guest and to have fun. In return, we will pay you fairly, let you know (and more importantly make you feel) that you are valued, and, if you’re so inclined, work with you to help create a career. Still interested? Keep reading.
The Restaurant Manager manages the restaurant’s Food and Beverage operation by ensuring consistent delivery of a quality guest experience that enhances Jay Peak Resort brand and standards, meeting financial recognition control requirements and creating a work environment that promotes recognition and development of associates.
ESSENTIAL DUTIES & RESPONSIBILITIES (include the following, other duties may be assigned)
- Collaborates with the Senior Manager of Restaurants and Culinary Director to create a service culture consistent with the brands of Jay Peak Resort.
- Supervises daily activities of front of the house operations.
- Responsible for all aspects of service staff. Interviews, hires and trains staff on service standards and use of Point of Sales systems. Prepares work schedules and evaluates performance of employees. Prepares weekly gratuity and payroll reports.
- Supervises serving of meals and handles guest complaints to ensure customer satisfaction.
- Develops service standards with Senior Manager of Restaurants and ensures adherence to such standards by all service staff.
- Investigates and resolves service complaints.
- Ensures outlets display a welcoming ambiance, are clean and in good condition. Conducts daily inspections and follows up with Housekeeping and Maintenance departments to ensure any defects are corrected.
- Implements cross training between Food and Beverage outlets of Jay Peak Resort promoting collaboration as well as a unified product and service approach.
- Ensures all financial controls are being adhered to and reviews financial transactions.
- Responsible for monthly inventory with Senior Manager of Restaurants, ensuring that food, supplies and equipment are properly stocked and ensures standards of quality are met.
- Manages condition and inventory of china, silverware, glassware, linens and supplies.
- Inspects dining areas to ensure sanitary standards are met.
- Other duties as assigned by supervisor, which could be directly related, or unrelated to original position.
SUPERVISORY RESPONSIBILITIES
Directly supervises up to 30 employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
CERTIFICATES, LICENSES, REGISTRATIONS
Must be Vermont Department of Liquor Control and ServSafe certified. Opportunity to attend the seminar will be provided in some cases.
OTHER QUALIFICATIONS
Excellent customer service skills required. Must be available to work nights, weekends and holidays as needed.
WHY WORK AT JAY PEAK?
We’re a team of good-natured folks at the heart and soul of a growing resort community. Our co-workers are our friends, so we happily go the extra mile for each other and our guests. We’re rewarded fairly for our collective efforts and encouraged to pursue individual goals. We’re a family, one that gets to choose its members. We strive for an authentic, community driven Resort that derives its vitality from the on-mountain experience, respect for its history & what has come before it, and its employees whose energy and spirit are its foundation. It’s not for everyone but we’re not looking for everyone-we’re looking for you.
IF YOU HAVE WHAT IT TAKES, HERE'S WHAT YOU’LL GET
- Paid Vacation & Sick Time
- Paid Maternity & Parental Leave
- Medical, Dental, Vision, Life & Disability Insurances
- 401k program eligibility with employer match after a year of employment with 1,000 hours of service
- Remote work and/or flexible schedules (depending on position)
- FREE or deeply discounted season passes for you and your dependents
- Employee Recognition Programs (including daily, monthly, yearly, and seniority programs)
- Seasonal employee parties
- Regular free employee breakfasts/lunches, family events, and parties
- For a full listing of employee perks both on and off-property, click here
Jay Peak Resort is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. We are committed to the full inclusion of all qualified individuals. In keeping with our commitment, Jay Peak Resort will take the steps to assure that people with disabilities may be provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, or for a full listing of all physical demands/requirements, working conditions, environment, and all other ability qualifications for this role please contact the Human Resources office at 802-327-2183 or hr@jaypeakresort.com.
