Activities-Reservations Agent - Seasonal
PART-TIME & FULL-TIME | SEASONAL POSITIONS AVAILABLE
This is where we’re supposed to give you a quick introduction about working at Jay Peak. Except there’s nothing quick about what your experiences will be or what our expectations are. In summary, we will expect you to work hard, to help fellow teammates, to service the guest and to have fun. In return, we will pay you fairly, let you know (and more importantly make you feel) that you are valued, and, if you’re so inclined, work with you to help create a career. Still interested? Keep reading.
The Activities-Reservations Agent receives incoming reservation/activities calls for Jay Peak Resort Properties. Makes required reservations and informs guest of policies. Respond to Email inquiries. Works with guests via 3rd party extranets.
ESSENTIAL DUTIES & RESPONSIBILITIES (include the following, other duties may be assigned)
- Answers incoming calls for lodging guest reservations inquiries for Jay Peak Resorts.
- Answers incoming calls for Resort Activities Center.
- Up-sell lodging guests into on resort amenities such as lessons, Clips and Reels, dinner reservations.
- Performs outbound calls for incoming guests to ensure all extra resort activities have been reserved in advance of arrival.
- Assist guests in best understanding the Resort’s various lodging accommodations, packaging options available & on property amenities.
- Reserving accommodations for Resort guests, most suited to their needs, verifying availability and quoting costs.
- Relay deposit/cancellation policies, processing advance deposits, emails confirmation letters, supplying details of check-in and check-out.
- Maintain current knowledge of lodging specials, sell rates & Resort events.
- Obtain beneficial information from incoming callers, offering effective tracking for resort sales.
- Maximize potential room revenue by following specified selling guidelines.
- Other duties as assigned by supervisor, which could be directly related, or unrelated to original position.
OTHER QUALIFICATIONS
- Professional customer service/communication skills & telephone etiquette.
- Ability to retain and explain details patiently to callers.
- Ability to learn and work with GDS Providers.
- Must be willing to adapt to constant changes in a fast-paced environment.
- Familiarity with computer software, such as Excel and Word, Ability to learn Maestro software (on the job training available for Maestro training).
- Sales skills and good customer service manner.
WHY WORK AT JAY PEAK?
We’re a team of good-natured folks at the heart and soul of a growing resort community. Our co-workers are our friends, so we happily go the extra mile for each other and our guests. We’re rewarded fairly for our collective efforts and encouraged to pursue individual goals. We’re a family, one that gets to choose its members. We strive for an authentic, community driven Resort that derives its vitality from the on-mountain experience, respect for its history & what has come before it, and its employees whose energy and spirit are its foundation. It’s not for everyone but we’re not looking for everyone-we’re looking for you.
IF YOU HAVE WHAT IT TAKES, HERE'S WHAT YOU’LL GET
- Wages starting at $17.17 per hour
- Paid Sick Time
- 401k program eligibility with employer match after a year of employment with 1,000 hours of service
- FREE or deeply discounted season passes for you and your dependents
- Employee Recognition Programs (including daily, monthly, yearly, and seniority programs)
- Seasonal employee parties
- Regular free employee breakfasts/lunches, family events, and parties
- For a full listing of employee perks both on and off-property, click here
Jay Peak Resort is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. We are committed to the full inclusion of all qualified individuals. In keeping with our commitment, Jay Peak Resort will take the steps to assure that people with disabilities may be provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, or for a full listing of all physical demands/requirements, working conditions, environment, and all other ability qualifications for this role please contact the Human Resources office at 802-327-2183 or hr@jaypeakresort.com.