Senior Manager of Restaurants

SUMMARY

Manages all aspects of the delivery of service in the Jay Peak Restaurants. Will ensure consistent delivery of a quality guest experience that enhances Jay Peak Resort brand and standards, meeting financial recognition control requirements and creating a work environment that promotes recognition and development of associates.
 

ESSENTIAL DUTIES & RESPONSIBILITIES (include the following, other duties may be assigned)

• Collaborates with the Director of Food and Beverage to create a service culture consistent with the brands of Jay Peak Resort.
• Supervises daily activities of the front house operations along with collaboration with Culinary Director regarding the back of the house.
• Responsible for all aspects of service staff. Oversees the interviewing, hiring, and training of staff on service standards and use of Point of Sales system. Oversees the scheduling of staff and the adherence to performance evaluations. Oversees the weekly gratuity and payroll reports.
• Supervises serving of meals and handles guest complaints to ensure customer satisfaction.
• Develops service standards and ensures adherence to such standards by all service staff.
• Works closely with Culinary Director for menu planning and food presentation.
• Investigates and resolves food quality and service complaints.
• Ensures outlets display a welcoming ambiance, are clean and in good condition. Conducts daily inspections and follows up with Housekeeping and Maintenance departments to ensure any defects are corrected.
• Implements cross training between Food and Beverage outlets of Jay Peak Resort promoting collaboration as well as a unified product and service approach.
• Ensures all financial controls are being adhered to and reviews financial transactions.
• Responsible for monthly inventory, ensuring that food, supplies and equipment are properly stocked and ensures standards of quality are met. 
• Manages condition and inventory of china, silverware, glassware, linens and supplies.
• Inspects dining areas, kitchen and equipment to ensure sanitary standards are met.
• Other duties as assigned by supervisor, which could be directly related, or unrelated to original position.

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SUPERVISORY RESPONSIBILITIES
Directly supervises up to 30 employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.


QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE
Bachelor's degree (B. A.) from four-year college or university; or 5 years of high volume and/or training; or equivalent combination of education and experience.


LANGUAGE SKILLS
Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. The ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. If not sure governmental regulations, seeks information from director or the human resource department.

MATHEMATICAL SKILLS
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume. Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

COMPUTER SKILLS
To perform this job successfully, an individual should have a working knowledge of Point of Sales systems; Order processing systems; and basic knowledge of Internet software; Spreadsheet software and Word Processing software.

CERTIFICATES, LICENSES, REGISTRATIONS
Must be Vermont Department of Liquor Control and ServSafe certified. Opportunity to attend the seminar will be provided in some cases.

OTHER QUALIFICATIONS
Excellent customer service skills required. Must be available to work nights, weekends and holidays as needed.

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is frequently required to stand; walk; sit; or reach with hands and arms. The employee is occasionally required to use hands to finger, handle or feel; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently move and/or lift up to 25 pounds and must occasionally move and/or lift up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and depth perception.

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is frequently exposed to fumes or airborne particles. The noise level in the work environment is usually loud.

RESORT CONDITIONS
This is a Winter Resort Area. It requires that work venues are varied, and in many cases include steep stairways, multi-level buildings and outdoor work areas, subject to very cold, sometimes wet or very sunny work sites. Some facilities are located at the base or bottom area, and some are semi-remote and can only be reached by traveling via chair lift(s), skis or snowboards. Walking surfaces are frequently frozen, sloped and slippery. Proper footwear is a must, indoors and out. Workdays and hours, as well as the number of hours required will vary, with an emphasis on weekends and holidays.

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WHY WORK AT JAY PEAK?

We’re a team of good-natured folks at the heart and soul of a growing resort community. Our co-workers are our friends, so we happily go the extra mile for each other and our guests. We’re rewarded fairly for our collective efforts and encouraged to pursue individual goals. We’re a family, one that gets to choose its members. We strive for an authentic, community driven Resort that derives its vitality from the on-mountain experience, respect for its history & what has come before it, and its employees whose energy and spirit are its foundation. It’s not for everyone but we’re not looking for everyone-we’re looking for you.

IF YOU HAVE WHAT IT TAKES, HERE'S WHAT YOU’LL GET

• Competitive starting wages commensurate with experience
• Paid Vacation & Sick Time
• Paid Maternity & Parental Leave
• Medical, Dental, Vision, Accident, Hospital Indemnity, Life & Disability Insurances
• 401k program eligibility with employer match after a year of employment with 1,000 hours of service
• Remote work and/or flexible schedules (depending on position)
• FREE or deeply discounted season passes for you and your dependents
• Employee Recognition Programs (including daily, monthly, yearly, and seniority programs)
• Seasonal employee parties
• Regular free employee breakfasts/lunches, family events, and parties
• For a full listing of employee perks both on and off-property, click here

Jay Peak Resort is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. We are committed to the full inclusion of all qualified individuals. In keeping with our commitment, Jay Peak Resort will take the steps to assure that people with disabilities may be provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, or for a full listing of all physical demands/requirements, working conditions, environment, and all other ability qualifications for this role please contact the Human Resources office at 802-327-2183 or hr@jaypeakresort.com.