Jay Peak Resort
Ski and Ride School Desk Supervisor
Ski & Ride School - Jay, VT - Full Time
FULL-TIME | SEASONAL POSITIONS AVAILABLE
This is where we’re supposed to give you a quick introduction about working at Jay Peak. Except there’s nothing quick about what your experiences will be or what our expectations are. In summary, we will expect you to work hard, to help fellow teammates, to service the guest and to have fun. In return, we will pay you fairly, let you know (and more importantly make you feel) that you are valued, and, if you’re so inclined, work with you to help create a career. Still interested? Keep reading.
The Ski & Ride Desk Supervisor supervises the agents at the Ski & Ride School’s sales desks, organizes administrative aspects of the school such as payroll, purchasing, coordination of tasks and projects with other resort departments while performing the following essential duties and responsibilities.
ESSENTIAL DUTIES & RESPONSIBILITIES (include the following, other duties may be assigned)
- Works in conjunction with the Ski & Ride School team to coordinate launch, sales and reporting
- Supervises, trains, schedules, and manages two SRS Sales Desks and the Desk Agents working these locations
- Works with guest experience recovery and customer service interactions
- Serves as a Desk Agent and works with guests with specific needs to book them into lessons – employees, complicated reservations, or families who need help understanding what they are looking for
- Coordinates the distribution and collection of the company property in the school – Key fobs, timecards & name tags.
- Oversees, with the help of the director, the Ski & Ride School’s payroll. Making sure every employee’s payroll is accurate. Works with the payroll department on reporting and accountability
- Coordinates, with the help of the director, purchasing for the department. Overseeing requesting quotes, ordering, invoicing, payments, and tracking.
- Operates as a central point of contact for SRS staff to find information they are looking for and better understand the many processes in the school.
- Other duties as assigned, which could be directly related, or un-related to original position.
SUPERVISORY RESPONSIBILITIES
Directly supervises 3-5 employees within the Ski & Ride School desk area. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
Bachelor’s Degree (BA) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
LANGUAGE SKILLS
Ability to read & interpret documents such as safety rules, operating & maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
MATHEMATICAL SKILLS
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume. Ability to apply concepts of basic algebra and geometry.
REASONING ABILITY
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
COMPUTER SKILLS
This position requires advanced computer proficiency, as it involves utilizing various operational programs, including Sirus, Inntopia, When2Work, AccPac, as well as Microsoft Word, Excel, and Outlook.
OTHER SKILLS & ABILITIES
Requires exceptional interpersonal skills and a high degree of empathy, given that it primarily involves interaction with guests and staff. Additionally, the ability to thrive in a fast-paced environment, while maintaining composure and focus, is crucial for delivering positive guest experiences.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to use hands to finger, handle or feel and frequently required to stand; walk or sit. The employee is occasionally required to lift and/or move up to 25 pounds. There are no specific vision requirements for this position.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is occasionally exposed to wet or humid (non-weather) conditions and outdoor weather conditions. The noise level in the work environment is usually quiet to moderate.
RESORT CONDITIONS
This is a Winter Resort Area. It requires that work venues are varied, and in many cases include steep stairways, multi-level buildings and outdoor work areas, subject to very cold, sometimes wet or very sunny work sites. Some facilities are located at the base or bottom area and some are semi-remote and can only be reached by traveling via chair lift(s), skis or snowboards. Walking surfaces are frequently frozen, sloped and slippery. Proper footwear is a must, indoors and out. Workdays and hours, as well as the number of hours required will vary, with an emphasis on weekends and holidays.
WHY WORK AT JAY PEAK?
We’re a team of good-natured folks at the heart and soul of a growing resort community. Our co-workers are our friends, so we happily go the extra mile for each other and our guests. We’re rewarded fairly for our collective efforts and encouraged to pursue individual goals. We’re a family, one that gets to choose its members. We strive for an authentic, community driven Resort that derives its vitality from the on-mountain experience, respect for its history & what has come before it, and its employees whose energy and spirit are its foundation. It’s not for everyone but we’re not looking for everyone-we’re looking for you.
IF YOU HAVE WHAT IT TAKES, HERE'S WHAT YOU’LL GET
- Competitive wages commensurate on work experience.
- Paid Sick Time
- 401k program eligibility with employer match after a year of employment with 1,000 hours of service
- FREE or deeply discounted season passes for you and your dependents
- Employee Recognition Programs (including daily, monthly, yearly, and seniority programs)
- Seasonal employee parties
- Regular free employee breakfasts/lunches, family events, and parties
- For a full listing of employee perks both on and off-property, click here
Jay Peak Resort is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. We are committed to the full inclusion of all qualified individuals. In keeping with our commitment, Jay Peak Resort will take the steps to assure that people with disabilities may be provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, or for a full listing of all physical demands/requirements, working conditions, environment, and all other ability qualifications for this role please contact the Human Resources office at 802-327-2183 or hr@jaypeakresort.com.
